I. Core Advantages
· Streamlined Triage Process: Automates the entire workflow from appointment and registration to consultation and medication pickup, reducing congestion and chaos.
· Humanized Medical Experience: Supports online appointment and multi-channel check-in, eliminating the need for patients to wait in long on-site lines.
· Diversified System Expansion: Seamlessly connects with multiple medical systems, adapting to the specialized needs of different medical areas.
· Standardized Data Management: Centralizes queue data, doctor scheduling, and patient information for scientific management and optimization.
· Stable & Reliable Operation: Mature system architecture with quick deployment and easy operation, ensuring smooth use in high-traffic medical environments.
II. Core Functions
(I) Multi-Channel Appointment & Registration
· Online Appointment: Supports one-click registration via WeChat, official website, and mobile APP, allowing patients to book consultation slots in advance.
· On-Site Quick Registration: Self-service registration machines support multiple verification methods (ID card, IC card, social security card, mobile phone number) for fast registration.
· Information Synchronization: Real-time sync with HIS system to obtain patient registration information and medical records efficiently.
(II) Intelligent Triage & Check-In
· First-Level Triage at Nurse Station: Nurses can triage patients intelligently, mark special patients with different colors, and display consultation information and waiting status on screens.
· Self-Service Check-In: Patients can check in via self-service terminals in triage areas by swiping cards or scanning codes, automatically joining the corresponding queue.
· Flexible Queue Management: Supports priority queuing for emergencies, follow-up visits, and VIP patients, as well as functions like re-queuing after abandoning a number.
(III) Real-Time Information Display
· Comprehensive Waiting Screens: Display real-time queue status (in consultation/waiting) for departments, examination items, and medication pickup windows, including patient names and queue numbers.
· Clinic Door Plates: Show doctor information (name, title, photo), current consultation patient, and waiting list to maintain order in the clinic area.
· Doctor Scheduling Display: Clearly present doctor availability by department and time period, supporting multi-screen combined display for large volumes of information.
· Wayfinding & Guidance: Provide floor plans and department navigation in high-traffic areas like lobbies and elevators to reduce patient confusion.
(IV) Intelligent Calling & Notification
· Doctor Workstation Calling: Virtual callers on doctor workstations support calling the next patient, recalling, abandoning a number, and delaying, effectively controlling the flow of people.
· Multi-Language Voice Broadcasting: Adopts TTS voice technology, supporting Mandarin, Cantonese, etc., with adjustable speed and volume, and optional male/female voices.
· Independent Speaker Control: Enables independent control of speakers in different diagnosis areas for clear notifications.
(V) Specialized Area Management
· Medication Pickup Queue: Automatically generates medication pickup queues after patients pay, with real-time display and voice notifications upon medication preparation completion.
· Medical Examination Queue: Supports simultaneous queuing for multiple examination items, with synchronized display of call information on comprehensive screens and window screens.
· Laboratory Queue: Connects with LIS system to display real-time laboratory check status and waiting information.
(VI) System Compatibility & Data Analysis
· Third-Party System Integration: Interfaces with HIS, PACS, LIS, scheduling, payment, and pharmacy systems for seamless data exchange.
· Data Statistics & Monitoring: Nurses can real-time view the number of waiting, consulting, and completed patients, as well as basic patient information.
· Information Publishing: Remotely publish hospital promotional videos, doctor introductions, and announcements on screens without content conversion, supporting 4K HD display.
III. Applicable Hardware
(I) Display Devices
· Intelligent Clinic Door Plates: Sizes 15.6-21.5 inches, aluminum alloy + sheet metal structure, optional POE power supply, displaying doctor and queue information.
· Comprehensive Waiting Screens: 43-65 inches, 4K HD display, ultra-narrow bezel, full-metal structure, for centralized queue information display.
· LED Window Screens: Small-sized LED displays, showing current call numbers and service information.
(II) Interactive & Calling Devices
· Self-Service Triage Terminals: For patient check-in and information inquiry.
· Doctor Callers: Virtual callers on workstations or physical button callers for flexible calling operations.
· Laboratory Callers: Specialized callers for laboratory check areas.
IV. Application Scenarios
Suitable for hospitals, clinics, medical examination centers, maternal and child health hospitals, and other medical institutions, meeting the needs of standardized triage, efficient queue management, and improved patient experience.
V. Service Guarantee
· Quick Response: Professional after-sales team responds to user needs promptly.
· Technical Support: Provides regular system updates, operation training, and technical maintenance services.
· Rapid Deployment: Simplifies the deployment process to help medical institutions go online quickly.
