Case Name: Starshen Helps Shaoguan Housing Provident Fund Management Center Realize Intelligent Management
Products: Queue Ticket System, Ticket Machines, LED Ticket Display Screens, etc.
Project Background
Shaoguan Housing Provident Fund Management Center is a deputy county-level public institution directly under the municipal government, managed with reference to the Civil Service Law. It is responsible for the management and operation of housing provident funds in Shaoguan, with 52 staff establishments, including 1 director, 2 deputy directors, and 4 deputy section-level internal departments: General Section, Planning and Finance Section, Collection Section, and Credit Section. It has 8 deputy section-level offices in Qujiang, Nanxiong, Renhua, Ruyuan, Lechang, Shixing, Xinfeng and Wengyuan as dispatched agencies.
Due to numerous affairs handled and large passenger flow receiving the public, queue congestion often occurs, which impairs the center's image. To solve this problem, the center decided to introduce a queue ticket system. After selecting domestic queue ticket system suppliers, it found that Starshen Technology is an industry leader in this field, and finally Starshen stood out among many suppliers to become the strategic partner of the center.
Customer Needs & Solution
Customer Needs: Public display screens shall update queue information in real time, and the public can get tickets and queue up through ticket machines when handling affairs. Solution: Guangdong Starshen Technology Co., Ltd. adopted the smart queue ticket system solution. The public can get corresponding business queue tickets through ticket machines and wait for their turn, while the LED ticket display screens provided by Starshen update queue information in real time. The queue ticket system is designed following the openness principle, and all functional modules of the platform provide standard external middleware interfaces, which can easily realize integration and interconnection with other information platforms of the center, meeting the needs of open sharing, unified planning, unified interface and unified management, truly solving the problem of long queues!
Application Scenarios
Hall Entrance: Ticket machines are placed for the public to get tickets according to business types (collection, credit, finance, etc.). Waiting Area: LED display screens show real-time queue numbers, handling windows and waiting status. Service Windows: Matching LED displays prompt the current called number to guide the public to corresponding windows. Internal Offices: The system connects with the center's information platform to realize unified management of business queues.
Solution Value
It effectively eliminates queue congestion, optimizes the order of the government service hall, and improves the overall efficiency of handling affairs. The system's compatibility with existing platforms reduces operation and maintenance costs, enhances the public's service experience, and further improves the public's satisfaction with government public services.
Customer Evaluation
The queue ticket system solution provided by Guangdong Starshen Technology Co., Ltd. has effectively improved the queue congestion phenomenon, turning the noisy government service hall into an orderly one. It has comprehensively improved work efficiency, reduced operating costs, and enhanced the public's service experience.
It has also increased the public's satisfaction with government public services. Since its launch, Starshen's queue ticket system solution has been highly praised by both the center's staff and the public.
