Case Name: Starshen Helps Songshan Lake Marriage Registration Office Finish Informatization Construction
Products: Cloud-synced Info Release System, Multimedia Info Displays, Queue Ticket System
Project Background
As an important window unit of Dongguan Civil Affairs Bureau, the Songshan Lake Marriage Registration Office is committed to providing high-quality services for newlyweds. It needs informatization upgrading to optimize service processes.
Starshen’s integrated solution covers info release, queuing management and other functions, creating a warm and efficient smart service environment for the registration office.
Solution
The cloud-synced info release system and multimedia displays play registration guidelines, material reminders and warm prompts, helping newlyweds prepare in advance. The queue ticket system replaces manual queuing, ensuring orderly services.
Application Scenarios
Lobby area: Displays show registration processes and material lists. Waiting area: Queue info is updated in real time, reducing waiting anxiety. Service windows: Call prompts guide newlyweds to handle procedures smoothly.
Solution Value
It shortens the registration handling time, reduces staff workload, and enhances the sense of experience and happiness of newlyweds with warm and orderly services.
Customer Evaluation
The system operates stably and meets the service needs of the marriage registration office, winning praise from both staff and newlyweds.
It upgrades the informatization and refinement level of the registration office, setting a benchmark for smart civil affairs service windows.
