Case Name: Starshen Self-service Terminals Help Guangzhou Community Health Service Center Build Digital Outpatient
Products: Starshen Self-service Terminals, Digital Vaccination System, Kindergarten/School Admission Verification Machines, etc.
Project Background
To advance the construction of digital outpatients and optimize vaccination services for citizens, Guangzhou Community Health Service Center has introduced Starshen Technology's self-service terminals and digital vaccination system. The solution focuses on vaccine inoculation services, providing citizens with vaccination reminders, information inquiries, stock notifications, online appointments and other convenient services.
After the widespread use of the digital vaccination system across the city, it is expected to achieve four major improvements, effectively solving pain points such as long on-site waiting times, missed vaccinations, and inconvenient verification, and comprehensively enhancing the quality and safety of community vaccination services.
Solution & Core Improvements
Solution: Starshen's self-service terminals and digital vaccination system form an integrated service platform, connecting online APP services with offline self-service equipment. It realizes full-process informatization management of vaccination, covering reminder, appointment, verification, and report printing, building a convenient, efficient and safe digital vaccination service system for the community.
Four Major Improvements
1. Vaccination Reminders: Reduce missed or delayed vaccinations. Parents can check their children's vaccination records and receive timely reminders via the APP, inquire about vaccination point information according to their needs, and effectively control vaccination time. 2. Online Appointment: Shorten on-site waiting time. Citizens can make appointments through the APP; the average waiting time at community vaccination points with this service has been reduced from about 1 hour to less than 10 minutes, saving time for parents and optimizing on-site order. 3. Full-process Participation: Enhance vaccination safety. The whole vaccination process is informatized; parents participate in the whole process, doctors and parents check children's information and vaccine types together. After vaccination, the system automatically sets and reminds the required observation time. 4. Self-service Report Printing: Facilitate kindergarten/school admission verification. Self-service verification machines are equipped in outpatient clinics, allowing parents to print children's vaccination reports for school verification.
Solution Value
It optimizes the vaccination service process, improves service efficiency and safety, and reduces the workload of medical staff. The convenient services such as reminders, appointments and self-service printing greatly enhance citizens' sense of gain and satisfaction, and lay a solid foundation for the digital transformation of community health services.
Customer Evaluation
Starshen's self-service terminals and digital vaccination system have been highly recognized by the community health service center and citizens. The significant reduction in waiting time and the improvement of vaccination safety have won wide praise from parents.
The solution has effectively promoted the digital outpatient construction of the community health service center, set a benchmark for digital transformation of grassroots medical institutions, and made positive contributions to improving the level of community public health services.
